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SupplyLens™ Pro Terms of Use

Version: 1.4

Last Updated: July 22, 2026

These SupplyLens™ Pro Terms of Use (these “Terms”) govern individual User access to and conduct on Lytica Inc.’s (“Lytica”) SupplyLens™ Pro platform (the “Service”). These Terms are incorporated by reference into the Lytica SaaS License Agreement between Lytica and the Customer (the “Customer Agreement”).

The Customer Agreement governs the organizational relationship between Lytica and the Customer. These Terms supplement the Customer Agreement by establishing standards of conduct and acceptable use for individual Users authorized to access the Service under the Customer Agreement.

In the event of any conflict or inconsistency between these Terms and the Customer Agreement, the Customer Agreement shall prevail. Capitalized terms used but not defined in these Terms have the meaning given to them in the Customer Agreement.

By accessing or using the Service, each User acknowledges that they have read, understood, and agree to be bound by these Terms.

1. Authorized Use

Each User’s access to the Service is subject to the following conditions:

  • Users must be authorized by the Customer and must access the Service only through credentials assigned to them individually.
  • Users may use the Service solely for the Customer’s internal business purposes as specified in the Customer Agreement and the applicable Order Form.
  • Users may not share, transfer, or permit others to use their individual access credentials.

Users must comply with these Terms and all applicable Documentation, and all applicable laws and regulations.

2. Account Security

Each User is responsible for maintaining the confidentiality and security of their access credentials. Users must:

  • Enable multi-factor authentication where available and as required by the Customer’s security policies.
  • Not share, disclose, or permit any other person to use their access credentials
  • Immediately notify the Customer’s designated administrator and Lytica’s support team of any suspected or actual unauthorized use of their account.
  • Log out of the Service at the end of each session, particularly when accessing the Service from shared or public devices.

All activity occurring under a User’s access credentials is attributed to that User unless and until unauthorized access is reported and confirmed.

3. Automated Access

3.1      Definition.

“Automated Access” means any method of accessing, querying, searching, monitoring, interacting with, downloading from, or extracting information from the Service that does not involve direct, real-time human operation of the standard platform interface. Automated Access includes, without limitation, the use of bots, crawlers, spiders, scrapers, scripts, browser extensions, robotic process automation (RPA) tools, AI agents, or any other automated or semi-automated software or process.

3.2       Prohibition.

Automated Access to the Service is strictly prohibited except as expressly authorized in writing by Lytica. This prohibition applies regardless of the purpose, volume, or frequency of the automated activity.

3.3       Authorized API Access.

The prohibition in Section 3.2 does not apply to access made through APIs or integrations that Lytica has expressly authorized in writing. Any such authorized API access must:

  • Operate within all applicable rate limits, authentication requirements, and usage entitlements specified by Lytica;
  • Be used solely for the purposes and within the scope expressly authorized by Lytica; and
  • Not be used to circumvent any restriction or limitation in these Terms or the Customer Agreement.

4. Prohibited Access

4.1       Unauthorized Access.

Users shall not, and shall not attempt to:

  • Access or attempt to access any part of the Service, systems, networks, or data to which they have not been granted access.
  • Bypass, circumvent, disable, or attempt to bypass, circumvent, or disable any security measure, access control, authentication mechanism, or technical restriction of the Service.
  • Use or attempt to use another User’s access credentials, or access or attempt to access another Customer’s data or account.
  • Use stolen, leaked, compromised, or fraudulently obtained credentials to access the Service.
  • Probe, scan, or test the vulnerability of the Service or any related system or network, or breach or attempt to breach any security or authentication measures.
  • Interfere with or attempt to interfere with the proper functioning of the Service, including by introducing Malicious Code, denial-of-service attacks, or excessive load.

4.2       Excessive Use.

Users shall not engage in usage patterns that are inconsistent with reasonable human use of the standard platform interface. Usage that significantly exceeds what a reasonable individual user could accomplish through direct manual operation of the Service during normal business use may be deemed excessive.

4.3       Unauthorized Data Extraction.

Users shall not:

  • Systematically download, copy, extract, or harvest data or content from the Service beyond what is reasonably necessary for the Customer’s authorized internal business use.
  • Use, reproduce, distribute, or make available any output from the Service outside the Customer’s organization without Lytica’s prior written consent.
  • Use platform data or outputs to populate, create, enrich, or contribute to any third-party database, intelligence product, data aggregation service, or competing product or service.
  • Aggregate platform outputs for the purpose of replicating or substituting for any material portion of the Service’s functionality or data assets.
  • Remove, obscure, or alter any proprietary notices, watermarks, or attributions associated with platform outputs.

4.4       Competitive and Unauthorized Commercial Use.

Users shall not:

  • Use the Service or any data, content, or outputs obtained from the Service to develop, improve, train, fine-tune, validate, benchmark, or otherwise enhance any product, service, model, algorithm, or offering that competes with or is substantially similar to SupplyLens™ Pro or any other Lytica product or service.
  • Use the Service outputs to train, fine-tune, validate, or improve any third-party product, service, model, or algorithm, regardless of whether such product or service is competitive with Lytica.
  • Resell, sublicense, redistribute, or otherwise commercially exploit access to the Service or its outputs except as expressly permitted in the Customer Agreement.

5. Use with Artificial Intelligence Systems

5.1       Prohibited Uses.

Unless expressly authorized by Lytica in writing, Users shall not:

  • Input, upload, submit, or otherwise provide any data, content, outputs, or information obtained from or generated by the Service into any general-purpose or enterprise AI assistant, large language model (LLM), generative AI tool, machine learning system, or similar technology.
  • Use any AI system, tool, agent, or automated process to access, interact with, query, extract data from, or operate the Service.
  • Use platform data or outputs as training data, fine-tuning data, validation data, reinforcement learning feedback, or evaluation benchmarks for any AI or machine learning model.
  • Use AI tools to systematically process, analyze, summarize, transform, or derive insights from bulk platform outputs in a manner that replicates or substitutes for the Service’s functionality.
  • Integrate the Service with any AI system or automated workflow except through APIs and integrations expressly authorized by Lytica in writing

5.2       Permitted AI Uses

The prohibitions in Section 5.1 do not apply to AI functionality that is:

  • Provided directly within the Service as a native feature of the Service; or
  • Expressly approved by Lytica in writing for use in connection with the Service.

Use of permitted AI functionality within the Service remains subject to these Terms, the Customer Agreement, and all applicable product documentation and usage guidelines published by Lytica.

6. Confidentiality

Users must treat all non-public information accessible through the Service as confidential and must not disclose, share, or make available such information to any person or entity not authorized to receive it under the Customer Agreement.

Users acknowledge that the Service may contain proprietary data, analytics, benchmarks, and insights that constitute Lytica’s Confidential Information. Users must not use or disclose such information except as permitted under the Customer Agreement.

7. Monitoring and Security Review

7.1       Monitoring Rights.

Lytica may monitor and analyze use of the Service for purposes of security, fraud prevention, compliance with these Terms and the Customer Agreement, service improvement, and support. Monitoring may include, without limitation:

  • Analysis of usage patterns, session activity, and access logs;
  • Detection of anomalous, automated, or potentially unauthorized activity;
  • Collection of technical data including IP addresses, device identifiers, browser information, and approximate geographic location;
  • Review of API call volumes, query patterns, and data access patterns; and
  • Automated and manual security reviews.

7.2       Personal Information and Privacy.

Certain monitoring data collected under this Section 7, including IP addresses and approximate geographic location, may constitute Personal Information under applicable Data Protection Laws (each as defined in the Customer Agreement).

Lytica’s collection and Processing (as defined in the Customer Agreement) of such Personal Information is governed by Lytica’s Privacy Policy, applicable Data Protection Laws, and the data protection provisions contained in the Customer Agreement.

Lytica will not use monitoring data for purposes unrelated to platform security, support, and improvement without the Customer’s consent. For clarity, Lytica will not sell, lease, or provide monitoring data to third parties for their own commercial purposes.

7.3       Security Reviews.

Lytica may conduct periodic security reviews of User accounts and activity. Users acknowledge that such reviews may include analysis of access patterns, credential usage, and compliance with these Terms. Lytica will conduct such reviews in accordance with applicable Data Protection Laws and the Customer Agreement.

8. Protective Actions and Suspension

Where Lytica identifies or reasonably suspects a violation of these Terms or a threat to platform security, Lytica may take protective actions using the following graduated framework:

  • Individual Account Measures: Lytica may first implement measures targeted at the specific User account(s) involved, including mandatory password reset, mandatory multi-factor authentication, session revocation, temporary account lock, or restriction of specific account capabilities.
  • Broader Restrictions: Where individual account measures are insufficient to address the identified risk, Lytica may implement broader restrictions, including IP address blocking, geographic access restrictions, functionality restrictions, or rate limiting for the affected accounts or access points.

Lytica will provide reasonable prior notice to the Customer’s designated administrator before taking protective action under this Section 8, except where immediate action is reasonably necessary to prevent imminent harm to the Service, its infrastructure or availability; protect the data or security of other users and customers of Lytica; prevent ongoing data exfiltration or unauthorized access; or to comply with applicable law or legal process. 

In the event of conflict between the suspension provisions of these Terms and Section 14.4 of the Customer Agreement, the Customer Agreement prevails.

9. Investigation and Cooperation

Where Lytica has a reasonable basis to believe that a User’s activity has violated or may violate these Terms, the Customer Agreement, or applicable law, Lytica may investigate the suspected violation. Users and the Customer agree to cooperate reasonably with Lytica in any such investigation, subject to the following:

  • Cooperation obligations are subject to the Customer’s reasonable internal policies, applicable law, and the Customer’s own legal, regulatory, and contractual obligations.
  • Lytica will not require the User to take actions that would breach the Customer’s own legal, regulatory, or contractual obligations to third parties.
  • Investigations will be conducted in a manner proportionate to the suspected violation and will not impose unreasonable burdens on the Customer or its Users.
  • Lytica will maintain the confidentiality of information obtained through investigations and will not use such information for purposes unrelated to the investigation, security, or enforcement of these Terms or the Customer Agreement.

Nothing in this Section 9 limits Lytica’s rights to take immediate protective action under Section 8 where reasonably necessary.

10. Authorized APIs and Integrations

Lytica may make available certain APIs, webhooks, or integration capabilities for use in connection with the Service. Any use of authorized APIs and integrations is subject to:

  • Lytica’s API-specific license terms;
  • All applicable Documentation, rate limits, and usage guidelines published by Lytica;
  • These Terms, including the prohibitions on Automated Access (Section 3), Prohibited Conduct (Section 4), and unauthorized AI use (Section 5); and
  • Any additional terms, conditions, or restrictions communicated by Lytica in connection with specific APIs or integrations.

Access to APIs and integrations may be revoked or restricted if use violates the terms described above or if continued access poses a security risk to the Service.

11. Intellectual Property

All right, title, and interest in and to the Service, including all software, technology, data (other than Customer Data), analytics, algorithms, models, user interfaces, documentation, trademarks, and other intellectual property embodied in or associated with the Service, are and remain the exclusive property of Lytica or its licensors.

Nothing in these Terms grants any User any rights in or to the Service or Lytica’s intellectual property beyond the limited license expressly granted in the Customer Agreement. All rights not expressly granted are reserved by Lytica.

12. Platform Outputs & User Decisions

The Service provides data, analytics, benchmarks, reports, and other outputs (“Platform Outputs”) for informational and decision-support purposes only. Platform Outputs are not, and shall not be construed as, professional advice, a guarantee of any particular outcome, or a substitute for independent professional judgment.

Users acknowledge and agree that:

  • Platform Outputs are based on available data and analytical models that may not reflect all relevant circumstances.
  • Users are solely responsible for their own decisions and actions taken in reliance on Platform Outputs.
  • Lytica does not guarantee the accuracy, completeness, timeliness, or fitness for any particular purpose of Platform Outputs. Platform Outputs may be based on data, models, assumptions, and analytical methods that are subject to inherent limitations and may not reflect all relevant circumstances.
  • Users should exercise independent professional judgment and seek appropriate professional advice before making significant business decisions based on Platform Outputs.

Each User accesses and uses the Service and relies on Platform Outputs entirely at their own risk. To the fullest extent permitted by applicable law, Lytica shall not be liable to any individual User for any loss, damage, cost, or expense arising from or related to the User’s reliance on Platform Outputs or the User’s failure to exercise independent judgment.

13. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WARRANTIES EXPRESSLY SET FORTH IN THE CUSTOMER AGREEMENT, THE SERVICE AND ALL PLATFORM OUTPUTS ARE PROVIDED TO EACH USER “AS IS” AND “AS AVAILABLE.” LYTICA MAKES NO ADDITIONAL WARRANTIES, REPRESENTATIONS, OR CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICE, PLATFORM OUTPUTS, OR ANY INFORMATION OR CONTENT MADE AVAILABLE THROUGH THE SERVICE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

14. Termination of User Access

Individual User access to the Service may be terminated:

  • By the Customer at any time, in its sole discretion, by deactivating the User’s account or revoking the User’s Access Credentials;
  • By Lytica pursuant to the protective actions and suspension provisions in Section 8 of these Terms; or
  • Automatically upon termination or expiration of the Customer Agreement in accordance with the Customer Agreement.

Upon termination of a User’s access, the User must immediately cease all use of the Service and must not retain any copies of data, content, or outputs obtained from the Service except as expressly permitted under the Customer Agreement.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

16. Contact Information

For questions, concerns, or reports relating to these Terms, Users may contact Lytica at:

Lytica Inc. 720-555 Legget Drive, Tower A, Ottawa, ON, K2K 2X3, Canada

Support email: support@lytica.com

Security incidents and suspected unauthorized access should be reported immediately to the Customer’s designated administrator and to Lytica support.

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